Refund policy

Refund Policy

Thank you for supporting our custom-made creations! Please review our refund policy below:

No Refunds on Custom Items
Due to the personalized nature of our products, we do not offer refunds on custom-made items. Each product is created specifically for you, ensuring it meets your specifications and our high-quality standards.

Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery at simplyradiantcontactus@gmail.com. Be sure to include photos of the damage and the packaging so we can assist you promptly.

Lost Packages
Once your package has been handed over to the shipping carrier, we are not responsible for lost or delayed items. If your package is lost, we recommend reaching out directly to the shipping company using the tracking information provided. We are happy to assist you in starting a claim with the carrier if needed.

Contact Us
If you have questions or need assistance, please reach out to us at 

Trade name: Simply Radiant Creations

Phone number: 2254337961

Email: simplyradiantcontactus@gmail.com

Physical address: 12778 Plank Road , Baker LA 70714, United States